Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payment. If you are shopping from the UK, America or anywhere else, place your order and your credit card company will convert the transaction to your own currency.
We accept Visa, Laser and Mastercard. We do not charge for any item until it is ready to ship. You may send your credit card information via phone, fax, snail mail or over the Internet.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
It is the customers responsibility to ensure that the product is the correct size that is required. See returns policy.
Our aim is to please our customers and as part of this we offer from time to time special offers on selected products or site wide. For site wide special offers, items that are excluded from the discount are ALL types of pet foods. This is because we have small profit margins for food to keep costs down for you. To compensate, from time to time we have special offers on food that our manufacturers give to us. These are normally shown in the special offers section. If you would like to be kept informed of food specials, please ask us for details.
Please read Shipping and Handling Section.
If your item is not in stock, we will Automatically back order it for you. If we know it will be a long time then we will e-mail you. You always have the option to cancel if you prefer not to wait.
For orders made from the UK or the European Union, 23% VAT is added. All other orders are VAT free.
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are not held in clear text on any web site. We use Paypal which is 100% secure and is used all over the world by websites such as ebay. We also use Realex which is governed by AIB Bank Ireland and is also 100% secure. We cannot even see your credit card details as they are processed by secure institutions.
We are committed to giving you the best possible products, prices and service.
Our Contact details:
Phone within Ireland : 01-2810064
Phone from International : +353 1 2810064
If you need to reach us, please email us using the link on the store page.
As we are an internet company the quickest and easiest way to reach us is via email
New Order Enquiries
Order Status Enquiries
If you need to get in contact with us by phone, you can call on 01-2810064 (International +353 1 2810064) or write to us at Unit 2 Block B, Newtown Business And Enterprise Park, NewtownMountKennedy, Wicklow, Ireland.
Our office is NOT manned 24hrs per day. please e-mail or use the phone messaging service provided & we will endeavour to get back to you asap.