We will normally dispatch your order to you in 1-4 business days when items are in stock. However, we cannot control the post so please allow extra time for their job (worst case scenario estimated at14 days).
International orders are generally received in under 7 – 21 days, but please allow up to 36 days for delivery.
(When PART order is dispatched – which is only by customers approval, it is usually after 10-20 working days of waiting for outstanding items, the balance will be backordered & sent later.) Generally you will receive your order much earlier than this.
As most of our orders go out by courier, it is essential that you give us an address that someone is at home so that the parcel can be signed for. An attempt will be made twice to deliver the parcel and if you are not there, a callling card will be left. If you do not sign for the parcel after the second attempted delivery, the parcel will be returned to us. If this happens, we will charge you a re-send delivery fee to send the parcel out again and the parcel will not be sent until this fee is paid. It is YOUR responsibility to make sure someone is there to receive the parcel. Re-send delivery fees are as follows :
Ireland : €6.50
UK : €13.00
Europe : €17.00
Rest of World : Varies on Repostage costs.
These may appear to be more expensive than initial delivery charges, but that is because we subsidise part of the initial delivery costs.
We cannot take responsibility for any of the postal service problems, our postal receipt is proof of delivery
If you require faster delivery please contact head office by phone or e.mail, we will endeavour to meet your needs. This may incur a further delivery charge or courier charge & must be pre-paid.