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FAQ's |
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The following are listed in the FAQ'S
- Postage and Packaging Prices
- Special Offers
- Subscribe to Newsletter
- Delivery Times
- About Us
- Returns Policy
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When you add your product to the cart and select country, you will see shipping prices.
Our current specials on shipping are displayed at the top of each page.
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Check out this page for this months specials : Click Here
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To be updated when new products come onto Pet-Bliss or Special Offers are released, fill out the following form. We will then inform you as soon as the information is available.
Note : We do not give out emails to 3rd parties !
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We will normally dispatch your order to you in 4-7 business days when items are in stock. When part order is dispatched it is usually after 7-28 working days of waiting for outstanding items, the balance will be backordered & sent later. Generally you will receive your order much earlier than this. International orders are generally received in under 7 - 21 days, but please allow up to 36 days for delivery.
Orders are dispatched either by An Post or our courier - dependent on weight.
We cannot take responsibility for any of the postal service problems, our postal receipt is proof of delivery
As most of our orders go out by courier, it is essential that you give us an address that someone is at home so that the parcel can be signed for. An attempt will be made twice to deliver the parcel and if you are not there, a callling card will be left. If you do not sign for the parcel after the second attempted delivery, the parcel will be returned to us. If this happens, we will charge you a re-send delivery fee to send the parcel out again and the parcel will not be sent until this fee is paid. It is YOUR responsibility to make sure someone is there to receive the parcel. Re-send delivery fees are as follows :
Ireland : €6.50
UK : €13.00
Europe : €17.00
Rest of World : Varies on Repostage costs.
These may appear to be more expensive than initial delivery charges, but that is because we subsidise part of the initial delivery costs.
If you require faster delivery please contact head office by phone or e.mail, we will endeavour to meet your needs. This may incur a further delivery charge or courier charge & must be pre-paid.
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Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
Should any product purchased from us be found to be faulty, or differing from the description given on our website then we will be pleased to arrange to either refund or replace the product at the discretion of the customer.
Customers are entitled to a cooling off period of 7 days after purchasing any products from us (this begins on the day you receive your product(s)). Within this time, you can cancel your order without giving any reason and without incurring any charges or penalties. The only charges that you will have to pay is the shipping fee for returning the products back to us (we do not pay this). Products must return to us in perfect resaleable condition and must be unused (unless you have informed us that the products were damaged in transit or faulty).
Monies will be reimbursed within 30 days.
The following are excluded from the cooling off period :
- Any products that have been specially made to customer specifications
- Pet Magazines
After this period, purchases will be charged a 10% restocking fee if returned for reasons other than being damaged or not being sold for what they are meant to do.
Sizing errors :
In the case of sizing errors you will have to pay the return cost & a further carriage charge for replacing the product. Return Costs vary on product but generally as products are sent by courier, the charges are as follows :
Ireland : €6.50
UK : €13.00
Europe : €17.00
In cases where the customer is either unable or unwilling to arrange return carriage after mistakenly purchasing a product, Pet-Bliss reserves the right to charge an uplift fee to cover the cost of employing a courier company to collect the item from the customer.
This does not affect your statutory rights as a consumer.
To arrange to return a product or for further information about returns or refunds please e-mail us at info@pet-bliss.com
NOTE :
Soft Dog Toys and toys that are not marked virtually indestructible are for gentle play only and should not be given to destructive dogs.
Dog Beds WILL go flat if you have a large dog on them (same happens to our duvets)
PLEASE SEE SECTION ON WEBSITE "PRODUCT RETURNS"
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© Pet-Bliss Pet Products
Unit 8 Newtown Business & Enterprise Park, NewtownMountKennedy, Wicklow
Phone No from Ireland : (01) 2810064 ~ Phone International : +353 1 2810064 ~ Email : info@pet-bliss.com
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